Privacy Policy

Effective Date: 06/12/25

At UnawareBD, we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and share information when you visit our website, purchase our mechanical keyboards and accessories, or place a custom keyboard order.

By using our services or interacting with us via our website or Facebook page (https://www.facebook.com/UnawareBD), you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

When you visit UnawareBD, we collect certain information to help us fulfill your orders and provide you with the best service possible.

A. Personal Information You Provide

We collect information you voluntarily provide to us when you place an order, request a custom build, or contact customer support. This includes:

  • Contact Information: Name, email address, and phone number.

  • Shipping & Billing Information: Physical address for delivery and billing purposes.

  • Payment Information: Payment details (credit card numbers, mobile banking transaction IDs, etc.) are processed securely. We do not store your full credit card information on our servers.

  • Custom Order Details: For custom keyboard commissions, we may collect specific preferences, build specifications, and design files you share with us to complete your personalized order.

B. Device & Usage Information

When you browse our site, we automatically collect information about your device and how you interact with our store. This may include:

  • Device Data: IP address, browser type, time zone, and operating system.

  • Usage Data: Pages viewed, time spent on pages, and links clicked.

2. How We Use Your Information

We use the collected information for the following purposes:

  • Order Fulfillment: To process payments, arrange shipping, and provide you with invoices and order confirmations.

  • Custom Builds: To consult with you regarding specifications for custom keyboard orders (e.g., switch lubing, stabilizer tuning, layout preferences).

  • Communication: To update you on your order status, answer questions via Facebook or email, and handle returns or warranty claims.

  • Fraud Prevention: To screen orders for potential risk or fraud.

  • Improvement: To analyze site traffic and improve our product offerings and website user experience.

3. Sharing Your Information

We respect your privacy and do not sell your personal information to third parties. We strictly share your data only with trusted third-party service providers necessary to operate our business:

  • Payment Processors: Cash on delivery or secure gateways (e.g., bKash to process your payments.

  • Shipping Partners: Couriers (e.g., RedX, SteadFast) to deliver your package to your doorstep.

  • Legal Compliance: We may disclose your information if required to do so by law or if you violate our Terms of Service.

4. Cookies

We use cookies to improve your browsing experience. Cookies are small data files stored on your device that help us remember your preferences (like items in your cart) and understand how you use our site. You can choose to disable cookies through your browser settings, though this may affect your ability to use certain features of our store.

5. Data Retention

We retain your personal information, including order history and custom build specifications, only for as long as necessary to fulfill the purposes outlined in this policy or as required by law (e.g., for tax and accounting purposes).

6. Your Rights

Depending on your location, you may have the right to:

  • Access the personal information we hold about you.

  • Request that we correct or update your information.

  • Request the deletion of your personal data.

If you would like to exercise these rights, please contact us using the information below.

7. Third-Party Links

Our website may contain links to third-party websites (e.g., Facebook, Instagram, YouTube reviews). We are not responsible for the privacy practices or content of these external sites. We encourage you to read the privacy policies of any site you visit.

8. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Updates will be posted on this page with a revised “Effective Date.”

9. Contact Us

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us: